They were the least expensive of several auto glass replacement businesses and I saved 40% by shopping around. One of their competitors quoted three different prices when we called them three different times. The auto glass repair business is odd and I can't stress enough to shop around for the best price. We decided to have the service done at their location due to the frigid temperatures and winds but they do offer onsite repairs at no extra charge. Nobody should have to work outside in this weather. Nobody. Their location is a bit hard to find - it's in a large shared building on Brookpark Rd. right behind United Rentals. Once I found it the repair went pretty fast and the service was outstanding. It was even replaced with OEM parts.