My boyfriend and I were in search of an engagement/wedding ring and I think we hit almost EVERY jewelry store in Scottsdale and Phoenix. Needless to say we are very picky and looking for a particular style but unsure of the details wanted on the ring. AND, we wanted a few choices so I could be surprised when he popped the question. We were greeted by a lovely Sales Person, Darla Jo. She asked all the likely and important questions to narrow down the selection, then proceeded to show us rings. As we went through several cases and down to the last one, I still didn't find "The One." However, I did like several aspects of different rings. Darla Jo listened, had the Ah HA moment and showed me 2 rings. SHE GOT IT!!! Daunting task but she did it! But it wasn't just about finding the ring, it was about our experience with a wonderful Sales Person. Darla Jo took the time to ask questions, get to know us...our personalities and our style. Because of our experience with Darla Jo, my husband not only purchased the engagement/wedding ring, I purchased his custom wedding ring and several other pieces. I absolutely LOVED the fact that we always looked forward going to Hamra and meeting with Darla Jo. Hamra became our go to jewelers. Until...I received an e mail from a different Sales Person informing me that Darla Jo was no longer there and she will be assisting us. My husband and I went in and met with her. She was definitely NOT the experience we had with Darla Jo. She did not listen to our requests and she was not very accommodating. The attention and TLC was gone and so were we. I'm hoping that our paths with Darla Jo will cross again. Not sure why an Owner would let go of a professional and experienced Sales Person that paid attention to details and her customers. Something is just not adding up.