I bought 2 mountain bikes from Bike Line last April. The older gentleman there was pretty helpful. He didn't try and up-sell me on any extra stuff. I was told to bring in our bikes about 30 days after using them to get a free maintenance done on them. I came back into the shop around 40 days since we didn't use our bikes as much and because of driving distance and available time. The guys at the front gave me a hard time for bringing our bikes in a little after the 30 day mark, which I thought was very rude. They went ahead and performed maintenance on the bikes, which took them about 2 days. Once we brought them back home and eventually rode them out on trails, I noticed that one of our Trek bikes was making weird noises. This continued to happen every time this bike was rode on. You'd think a newly maintained bike would have no issues and would ride perfect, but no.
A couple months later I bring in both bikes back into Bike Line to have another free maintenance done and to fix what that noise was. The guy helping us was trying to explain to us what was going on in a language we didn't understand. In the end, we were told that my gf was not using the gears right and nothing could be done. But why weren't we having these issues before they touched our bikes the first time? We agreed to have them perform maintenance and true the wheels. They told me (Sunday) that we could come pick our bikes up on Thursday. We were 2nd in line to have our bikes done so i don't understand why 4 days was needed to get this done. The employee refused to let me leave one bike at the shop and take and bring back my bike back in on Thursday. (I planned on riding trails 2 times before then) Poor customer service I have to say. I won't be bringing our bikes back here or purchasing anything else.
A friend of mine has also had issues with this place and has recommended me to go check out Get In Gear Bicycles down the street. www.getingearbicycles.com/