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  • Disclaimer: I've been a HUGE Apple fan years before Apple was cool. I love most everything Apple makes, and that includes Apple stores. But as the saying goes, "all it takes is one bad apple..." A friend of mine (DD) and I went to this store to return an AirPort Express a couple days before her 30 day return window expired and had a terrible experience. DD isn't tech-savvy, per se. She bought the AirPort in Philly (about 3 hours from her house) and couldn't make it work. Since we were going to be in LV, she brought it with her to return it at a Vegas Apple store. First day we went to Fashion Show mall (without the AirPort), found the Apple store, and DD asked an employee about it. He looked up the purchase on his hand-held device, found the transaction, and told her no problem, bring it back the next day. So far so good. On our next visit we walked up to the first employee we saw near the front door (short guy with dark rim glasses). DD took the AirPort out of her purse and asked about the return. The Apple guy asked for a receipt and DD told him it had been emailed. He glanced at his hand-held device and said 'it's not there'. He could find a prior iPad purchase, but no AirPort. From the beginning, this young man gave us attitude. All the time he was dismissive and kept looking past us. After some puzzled back and forth and her insisting, he pointed to a laptop display and said to go find the email receipt. DD had trouble signing up to her email account and I had to help her. We searched through her email accounts and still no receipt. The employee stood a ways back. I saw him talking to another employee, looking our way, like we were thieves. After a long time at the laptop looking for the receipt another employee (manager?) came to us. He looked at his hand-held device and in like TWO SECONDS found the transaction from the Philly store. He took the AirPort and refunded her credit card. Then he said "Will that be all?" DD and I just looked at each other and said "Uhm, yes?" and he turned and walked away. By that point we were running late to be somewhere else and had to go. We were furious and for the rest of the trip I really wanted to go back to that little dork and his manager and give them a piece of my mind; but never got the chance. Las Vegas Fashion Show mall was my one sour Apple experience.
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