Generally I am unimpressed with the entire set up here. I preferred the Lenscrafters in the Arrowhead mall.
I feel like they are just running through the motions here. Nothing feels special or even like they care.
Daughters glasses were purchased in 8/12 and she attempted to adjust them herself. SNAP both arms right at the bend of the ears. I would suggest purchasing the extended warranty for $25 if you have kids.
I also notinced Costco was $40 less if you are a cash paying customer. (No insurance)