After all the hype, my boyfriend and I finally decided to try this place.
We got the rocky roadkill and chestnut matcha with the HK egg waffles. We ended up waiting an hour, and an additional 20 mins because they only had ONE waffle maker. The customer service was slow, which may have added to the wait time.
The rockyroad had applewood smoked almonds which had great taste and crunch. But besides that, the chocolate flavour was average. The chestnut matcha fell short in the flavour category. It was super bland, so for all the matcha lovers out there- I'd recommend trying another flavour before being disappointed by this one. The waffles were okay, but the ones at Chinatown or Pacific Mall are better. One bonus is that they offer vegan ice cream, but besides that I don't think it's anything worth waiting for.
Overall I'd give this place 3/5. If the owners/managers are reading this, a suggestion or two:
1) Get a second waffle maker (due to the high volume of waffle orders), or have an employee warn everyone in line about the extra wait time for waffles.
2) Have an employee start taking orders from all the patient customers waiting outside the door so that you guys can prepare better for the rush.