I was really hopeful about seeing a doctor in the area of Laveen where I live. However, after my experiences with My Dr. Now, I will gladly go back to my doctors office in Chandler. The actual nurse practitioner who treated me was knowledgable and efficient but everything else was terrible. I was told that my MRI results from Friday would be sent within 3 business days so when I called in for my results on Wednesday I was told they had not arrived. I called back on Friday ( a week later) and was told they had not arrived. I called the place where I had the MRI's done and was told that they were faxed over last Friday. I called My Dr. Now back and expressed to them my displeasure in getting the run around while being in pain with a torn ligament. Then they said that my results were being uploaded and that the nurse would like to speak with me in person. I immediately went in to their office the same day. There was only one person in the lobby but I had to wait 30 minutes while they verified my insurance again. Ugh! I told them they had already verified it two weeks ago. The receptionist said "yes but it could have ended yesterday." Wow! Never going back. Terrible system all around!!! They should just stick with being an urgent care office.