I chose ASAP to remove a hive (wax, honey, dead bees) from my front porch. The technician they sent struggled with the extraction/cleaning procedure. He said it was "One of those days." I called the owner of the company to let him know that the area was not clean and that there were still hundreds of dead bees and honeycomb that needed to be removed. He called the technician who then "completed" the job. (I still have honey dripping down the wall.) Bottom line - Buyer Bee-Ware! There are many other companies out there.