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  • It is in your best interest to listen to the negative reviews. Unfortunately, I made an impulsive large purchase based on the sales technique of the owner, Frank, before doing my research on the company. The quality, customer service (after they have your money), delivery, and assembly are all lacking and leave a lot to be desired. I experienced the bait and switch scam on the mattresses I purchased. Terry is the absolute worst sales/customer service person I have ever encountered due to her verbally abusive behavior after they have your money. The delivery contractors, Maurice and Jaime, seem to purposely take a long time to deliver/assemble furniture. This may be due to them being paid hourly, according to Frank. I'm still waiting for a couple of large pieces to be properly assembled. The sales, "customer service", and delivery/assembly team will tell you anything for the moment and do/honor something completely different. I am still waiting for the remainder of my order to be either assembled or delivered. I was told I would receive a call today to confirm delivery. However, I never received the call.
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