The room itself was a 2.5. I would give a 4 for service and explanation. We did the Zombie escape room and the decor was mediocre for the price of $28+tax. My group and I have done a lot of other escape rooms and to be honest, there was nothing spectacularly special about this place.
The owners are very nice and you could tell they put their blood, sweat and tears in making the rooms. The lady definitely knew good customer service and she explained things in detail when needed.
This is definitely more family friendly than if you're looking for the "wow-factor" in terms of technology, decor, and entertainment!