| rev:text
| - I've been to this location numerous times..
One of the recent times I went, I had a Groupon (yeah, I was pretty stoked about that). We ran in to a big problem when, even after confirming it over the phone, my sister and I arrived for dinner and the waiter told us he couldn't honor it because it was a special weekend (..mind you we had already been seated and ordered a glass of wine). When we replied that it had already been OKed over the phone, we also asked what was special about that night as there had been no mention of it over the phone, he said there was a big event going on nearby... yeah? really? where??? where the eff were they eating cuz it sure wasn't busy there?? The place was NOT packed and frankly, I think it was super crappy to say one thing over the phone and then try to reject my Groupon when I get there.
I'm not usually a biatch when it comes to stuff like this.. I typically try to be understanding (at least I think I am)... But this time I was piiiisssed. I don't live in the area so I had to drive a good 30 min to get there and then battle stupid Mill Ave traffic to try and find a decent spot to park... add to that that I even called ahead and inquired (like the Groupon tells you to do so) about using it that weekend and had confirmed it. OK, so I explained all this to him and he got his Manager, who told me again that it was a misunderstanding and that she couldn't honor it. I took a deep breath and explained it again to her: "been a long time customer.. travelled far.. confirmed it over the phone.. ridiculous and pretentious of them.. I want my $ back because I didn't expect this from an establishment like theirs.. I expected it from Sizzler or Chili's, but not them" and my sister and I were about to walk out (of course after laying cash down for our wines) when she said okay, they'd honor it. The server was actually very nice the whole night after this (he was nice from the beginning.. I think he personally felt embarrassed that I had to go through this and had to fight them on this), and it seemed that he felt bad for what happened and tried to make up for it by great service and even great conversation.
Anyway... that night, I remember specifically, we had great Pinots and the squid ink pasta with octopus was phenomenal! My sisters dish was also fantastic.
Since that time, I've gone back a few more times and have, again, had excellent dishes with great service. Their wine selection is refreshing and their staff seems to know what they're saying and take the time to give you good, knowledgeable service and food advice.
So besides the little Groupon bump in the road, I'd say they are a great establishment. If they hadn't fought me on the Groupon, you bet I would've given them 1 more star .. but the fact that she finally let me use it AND we've had a superb meal every time (plus the waiter service was great) makes it a 4 star place for now.
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