This feels like a hotel restaurant, plus the local office people making the 12-1 lunch rush.
It's NOT a "hole in the wall omg the food is so good its worth the diner name"
There is poor signage from the street entrance, but the location is right past the Holiday Inn Express check-in desk in the PNC building.
The restaurant itself is smaller than the standard waffle house with tables of 4 packed in tight, with the smell of grease hanging in the air.
The price is on the cheaper end and the service is decently friendly and fast. The menu is pretty limited so I went with the Buffalo chicken wrap with fries and I was a tad disappointed in the lack of crispy fries and the presence of a watery buffalo sauce instead of a creamy one. That area of Cleveland has so many great food options (though they may be a little slower and a few dollars more) that I doubt I'll make a return trip for lunch.