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| - This is a nice cinema, situated right above North York Centre subway. You take a steep and somewhat frightening escalator high above the Loblaws below--not for those with a fear of heights, though there is an elevator as well. It's a three-storey drop to the fruit and vegetables below.
The last time I was there, for Rise of the Planet of hte Apes, they couldn't get the projector going and they cancelled the show; they didn't bother to turn off the loud and annoying ads as they made the announcement, so everyone in the back couldn't hear and had to figure it out for themselves. The theatre offered everyone the option of seeing the movie at a later time or getting a pass to any movie in the future. I asked when the pass expires--one year--and demanded a refund instead. A loud fellow behind me in the refund line demanded a pass each for him and his wife and a full refund as well, which made sense to me. He said he planned to write to head office about his treatment but wouldn't if they received a pass and a refund. The staff member (the manager? not sure) said people couldn't "double dip" on a refund. Of course they should have immediately given us a free pass in addition to a refund! Most of us had paid for the subway or parking to get there and had already bought concessions (I had a $5 pop). Plus, there was nothing else to see for an hour and a half. Eventually the manager gave in to this couple, and because everyone else was watching the melee, we also got passes, as we should have from the beginning.
Other negatives: the box office continued to sell tickets to the cancelled film after it had been cancelled. The movie times on the board above the box office didn't match the times the films actually started. The staff couldn't tell me which movie was playing in each theatre, or at what time. And, as for any theatre, the food is outrageously expensive and I only add this as a negative in this review because the overall experience was so gruesome.
I'll go back eventually, but I don't get to see many movies anymore, and I'll go just about anywhere else first.
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