Why only 3 stars? Good customer service, messy dining area, and not noticeably better than other stake-burger places. Price is also a bit higher than comparable restaurants. Be warned: I didn't get any custard and that could have been an important factor.
I ordered a two patty burger and I instead got a one patty burger. This was actually very good. As a result of the mistake I got to keep and eat the single patty burger and I got the correct two patty burger. What had happened is my dining companion ordered a single patty version of my burger with fries, and then I ordered a double patty version without fries. I also think she said no pickles and onions. I am not sure if they just gave her my burger with the onions and all, but I believe they didn't. She didn't want a second patty but extra beef isn't really a negative. They also made my replacement burger lickity-split and brought it right to my table.
Conclusion: the difference between 1 and 5 stars for this type of restaurant is narrow in my opinion, they are all very 'samey.'