After renting a vehicle & adding insurance which I had paid 3 days upfront @ $20.99 per day (a total of $72.61) I begin to notice that they also began taking different amounts out of my account daily ($24/$25/$25) after the 3day rental period I went down there and had the insurance taken off of my rental by Robert who gave me no paper work with the discontinued insurance info. The next day they AGAIN had taken out an additional $25 so I returned the vehicle, spoke with the no good CS manager "Jennifer" who made no sense and instead gave me excuse after excuse as to why I was charged for 7days after having the vehicle for a total of 5. The best she could say was "I know it seems confusing" lol. Now to top the cake, almost a week goes by only to see that they charged my account another $145.21 which I of course filed a claim a disputed the charge. However bottom line is I wasn't the only one as I came across 655 consumer complaints against "hertz" in just a years time which a lot of these had been similar cases. As long as I live I will NEVER again rent a car from Hertz and advise others to do the same to avoid this type of inconvenience. STICK WITH ENTERPRISE EVERYONE! I've rented several cars from them and not once have I had an issue.