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| - The Japanese Car Service that used to be my favorite place to go has been very disappointing. This place used to be one of the place I recommend to anyone I know that needs a car repair. Why? Because they are honest. But now that they have become popular, and apparently they also become very cocky.
I still like the owner, but his wife is very unpleasant to talk to. I've been going there for 10 years, and I always go there to do any repairs. Except for one time, I didn't change my brake there due to the price my friend offered me is cheaper like 1/3 of their price.
So one day, they found out that I didn't go to them to change my brake. The owner's wife got really really pissed. With a very furious face, she told me,"If you're only going to change oil at our place, you should find another place. Our mechanic is very expensive, we don't make money by only changing your oil!".
If she just said nicely, I will be happy to spend the extra dollars to change my brake there. I even told the owner that I want to change it right there and paid the extra money. I am sure it's worth it. But the owner told me that the brake is still good and I don't need to change it. So I told his wife that, and she didn't believe me. She didn't think that her husband will ever advised me something like that.
I was very surprised of that response. I meant, I like you guys and I know why you guys charge more for the brake, because you guys using OEM part. But hey, maybe sometimes your customer need to save money and couldn't afford to pay the premium price you offered.
It's almost like having Mcdonald told you,"I'm sorry sir, we noticed you only buy our $1 meal but always go to KFC for the main entree. Therefore, we can't accept you as our customer anymore." You get the idea.
Maybe you didn't realize that I have recommended ALL my friends to your place that worth way more than the stupid brake.
Maybe you didn't realize now that I was treated with disrespect, I am going to tell ALL my friends about how you treat your loyal customers.
Maybe you forgot the reason why you charge so low for your oil change is to attract new customers and not to kick your existence customers out.
And maybe you forgot that I WAS the FIRST to review your business on Yelp and gave you FIVE stars where all other websites only gave you 2 stars.
Regardless your reasoning, I am done taking crap from rude business owner.
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