Efficient and effective, they actually had time to do an oil change quickly on the Friday before Labor Day, while everyone else was trying to schedule me for the next Wednesday (as if that made sense for anyone but them). The waiting area is cool, with TV and a couch and wifi and decent coffee. I'll likely take my car here quite often after this experience, hopefully just for oil changes (which are decently priced when you check the website for specials, and when you check in on Yelp).