These guys used to be our go-to delivery place, but never again. Recently we ordered 3 pad thais, paid online, and only 2 showed up. We called them and a manager said they were too busy to send the missing food(!?). He said he'd add a note to our phone number so that we could get credited for the $12 we spent, and also a discount next time.
Less than a week later, we figured we'd use the credit. We called and they said there was no note on our account, so there was nothing we could do. They didn't even apologize. Like Amelia J wrote in her review, they said a higher-up would call us the next day, and of course that never happened in our case either. I guess they figured it was in their interest to withhold that $12 reimbursement and lose a house full of regular customers.