Called and made an appointment for in one hour but the store mgr Kenny decided not to put it in the computer because they weren't busy at that time. Too bad for me because when I arrived there was a waiting room full of customers and had to wait 45 minutes for my car To go into the shop. Once they got the car in it was pretty quick but I was still upset by the way I was treated. I'll be looking for a new place to go next time I need anything done to my car.