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| - The food here is good and that is the ONLY reason I give it a 2 star! today's display (or I should say lack of) customer experience left me not wanting to return.
I work in the office complex within walking distance to the VSC. I have been here many times. This was a Tuesday during the Waste Mgmt Open. It was busy. I waited 35 min for my food and watched numerous people who ordered AFTER me, get their food, eat and leave. At 40 mins, I got up and asked Where my food was. I got a very unconcerned response, "I'll check", no apology! She then said, they are working on it now...really? I've already been waiting 40 mins and they just now making it? I waited another 10 minutes before they brought my food over. Now I notice EVERYONE who ordered after me, including the guy who order just after I inquired about Where my food was, got his food, ate and already left! Then my soup was the wrong soup!!! We got a very unsympathetic "sorry about that". Nothing else, no "I'm so sorry, we screwed up and lost your order" NOTHING!!! I am so upset with the lack of customer experience I won't be returning despite I work in the complex and despite the good food! Just horrible customer experience!
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