The Dr's themselves here are quite nice. Dr.Wu is very to the point and matter of fact. The office staff at the Henderson office is TERRIBLE AND INCOMPITENT! It is not just one incident but an accumulation of others as well. Do yourself a favor and try their other locations to see if you have any better luck! However, if you do want to be treated like crap then this is for sure your place! Sonja at the front desk may I recommend you get out of the customer service field. I honestly do not understand how you are still employed here!