| rev:text
| - My review is from an older experience in 2011 to 2012.
I took my car there to get my tired repaired. The owner seems like an honest guy but I can't say as much for the other employees. Although my tire wasn't able to be fix permanently, they offered to plug it for a temporary fix until I could replace them. (I was due for tires within that year). I've heard Cat no longer works there, which is probably the best thing to happen to this local business. She's a crook. She was going to charge me over $30 for the tire plug. Luckily the owner interrupted her and I was charged I think around $13; much more reasonable.
Over all my first experience was good. I went back a couple months later for an oil/filter change and to get new break pads & rotors. Of course Cat had bad news to tell me I needed this, that, this, that and this fixed and she really didn't feel comfortable letting me leave unless it was repaired. Being that I wanted to trust a local business and find a shop in Madison that I could be loyal to, I agreed. One thing I am extremely nervous about is getting any maintance done on my car because I'm a female, I've heard the stories about places NOT being honest, not really fixing anything but saying they did, not actually changing the oil, etc.
They didn't have the parts to fix all the things Cat claims were leaking, broken or needed repair. So I paid for the brakes and oil change/filter. The total for that day cost me over $700. Now I've never had to do much repair on my cars, prior to this one I don't think I had the same car for more than two years. I told my friend who also replaced her brakes that month how much mine cost and she was just as surprised. Her's cost less than $300 (with no oil change) at a franchise shop. I still took my car back for the other maintance repairs.. although skeptical now. I "fixed" them and declined any further repairs that Cat recommended. Oddly enough after my visit my heat stopped working properly. I had my boyfriend call in the repair and meet me there. I refused to pay for it and they fixed it for "free". About 13 months later my rotors warped - just one month shy of the warranty. I still didn't want to take my car back there because I had lost trust in the place. I made my boyfriend call it in a again and take my car down with me, they fixed them for "free" (as they should if I'm paying over double what other places charge). My heat went out again at the start of the cold season.
My car may be inching to the older side now as a 2004 with higher mileage near 142k but I would not classify it to be a POS, a beater, or on it's last leg. It was my Dad's brand new and he gave it to me for a sweet deal in 2007. I've loved that car since the day my Dad bought it, I've taken great care of it, I'm a good driver and until my experience at DiMaggio's my car hasn't needed any major maintance (nor did any other shop say anything was leaking, broken, needed repairs). I don't think my heat going out the second time is the fault of DiMaggio's, I think that one might be because my car is getting up there in.
Although I hear Cat is gone from the business, I still can't bring myself to try this place again. Since then I've taken my car to get maintance at franchise shops and I haven't been disappointed. I spent $600 on tires elsehwere and haven't hesitated to tell anyone about my experience with DiMaggio's.
I gave Dimaggio's 3 stars because I think the owner is most likely an honest man.
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