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  • Here's a crazy business model for an auto repair shop: make your customers super-loyal, not by being the cheapest in town, but being the most honest and competent in town. These guys are the best. If your car doesn't need work, they will (wait for it, this is crazy) TELL you that it doesn't need work instead of just happily taking your money for unnecessary work. Great example from this week: I went in to have my oil changed, my A/C recharged, and my cabin air filters replaced. Matt checked out my car and said this: 1) "It's too soon for an oil change, save your money and wait til August." (I drive my car very little, so I often forget when it needs to have the oil changed,since you have to go by time and not miles in the case of vehicles only driven a few thousand miles a year.) 2) I know it's really hot right now, and that makes it *seem* like the A/C isn't working as it should, but in fact it's blowing at 40 degrees, which is better than my car, so don't waste your money. That is a very typical experience with both Matt and Andy. It's happened a few times in the three years since I moved to Matthews and started going there. And the upside to this honest approach (for both them and me) is that when they tell me I do need something done, I absolutely and completely trust them, as when recently my wife's car needed a valve cover gasket replaced. (It also helped that Andy took me back and showed me exactly where the cover gasket was starting to pull away from the bottom, resulting in the early stage of what would have become a nasty oil leak.) The other upside for them is that, as long as I live here, I will never, ever take my care anywhere else. They are not the cheapest, but they are the best and the most honest, so you could offer me 50% off their prices and I wouldn't even be tempted to go elsewhere. Don't take your car anywhere else if you are within 15 miles of these guys.
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