My hair was dark brown. Specifically asked to lighten my hair to a lighter brown. Eric, the stylist explained what he would do and I replied whatever you need to do to lighten my hair. Of course my hair came out darker. I'm not sure what he misunderstood, but I asked him to fix it. He then explains that only bleaching would lighten it, which he did not say the first time. Anyway, he continues to say that it will cost more and he can't do it till 4 days later because the salon is closing. Needless to say I will not return.