It's easy to praise a restaurant for their efforts when everything goes perfectly, but when something goes wrong, that is when you really see how a staff handles a possibly troublesome situation. Recently I visited the winking lizard tavern, and despite my medium burger being over cooked, the manager and waitress on duty handled the situation perfectly. They were pleasant, apologetic, and made what could have been a negative experience into a positive review. I wish more places had the training and professionalism shown by the staff on duty. Congratulations winking lizard. 5 stars.