Personally speaking their is only one reason why I come here and that is for MILE. She is the only one I trust to get my eyebrows on FLEEK!! I have been going to her for years now. I really don't have any other reason to come to this mall, I mostly go to the fashion show mall since that is the closest mall by where I live, other than to see MILE specifically. So as far as the bad customer service reviews are concerned that does not pertain to my experience because for me I am only there for one person and that is MILE!!