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  • Terrible terrible TERRIBLE!!!!!!! Bad customer service, consultants that don't know anything about their own products, and poor communication between the store and corporate company. When I first arrived for my appointment they were over booked and was handed off to a girl who already was working with two other parties. She then tried to put me in the wrong dress. The bride I was a bridesmaid for went to that exact store to pick the dress out but they had the wrong dress in her profile. After she argued with me about whether or not it was the right dress I called the bride who told them the name of the actual dress. The consultant then couldn't find the dress and after looking for five min told me it didn't exist. I found the dress myself. After trying the dress on I couldn't find my consultant so I collected my stuff and went to the check out to order it myself, where they argued with me again about what dress and what color it was suppose to be. On top of this terrible experience I was added to a call list where they called me 15 times the next day asking me when I wanted to schedule my bridal gown appointment. I'm not engaged and if I had a complex about that I could have easily had a panic attack. Not only was if bordering harassment but they refused to take me off their list! I asked to talk to the manager by the 15th call and she told me she didn't think I was allowed to. After arguing with her for several min I finally got them to take me off their list. I will never ever ever shop here again and will recommend all friends getting married in the future to go anywhere but here for their bridal party dresses.
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