I tired this place out because of word of mouth. They were a little busy and seemed unorganized. I filled out the orange sheet and sat down, I was curious as to how they'd keep track of who was next since you take the paper with me and your information wasn't written down. Seems like the girl at the front desk has a good memory. I didn't like that 3 different people kept asking her who's next. They should have a different system or place or makes them look very unorganized. I was there to get my gel color changed when it was my turn I had to wait to get soaked, then I was told I should've told the girl up front to start my soaking earlier.. did I mention this was my first time and I did write down that's why I was there.. if they view the paper instead of just having you write your service then wait it wouldn't be so crowded and unorganized .. not sure if I'll go back for a second shot. The girl that actually did my services was really nice and did a really good job. 3.5 Stars