This is my go to B&N. I'm an avid reader that and have grown from having a library card to being a B&N card carrier. What I love about B&N over Border's is that I always go for the discount stacks. They're like a book buyer's heaven. It's a jamboree of different books from self help, to self love, fiction to non-fiction, biographies to ghost stories, personal narratives to self reflection. I love the deeply discounted prices and the extensive selection.
I've never experienced bad customer service at any B&N although most times I hardly need assistance since I enjoy checking out the different books on the shelves, and take time to read a few pages or sit down on the many chairs and couches available in the various alcoves of the store. I'm not a big starbucks fan but I do enjoy that Starbucks has a partnership with B&N so that in many of their stores, you can enjoy a hot/cold beverage, enjoy a snack and read a book. It's perfect and offers a good respite from everyday life as well as a great alternative to doing something else other than staying in on the weekends. Hence I do enjoy B&N and maybe I'll see you there.