| rev:text
| - Over the past couple months, we have stayed here numerous times while we are relocating from California to a new home in the Phoenix area. The hotel was always "adequate" ... nothing above expectations nor a horrendous atrocity to send us running for the hills. During this stay, the pool was closed due to an inoperable pool heater but with temperatures hovering around 30s and 40s in the evenings, it was a fairly moot point as I don't think there was a huge demand for swimming in that weather. Their laundry rooms get a big thumbs up from me as because there are 4 washers and 4 dryers so you don't have to worry "if" you are even going to be able to get your stuff in there as I have experienced in other hotels that only have 1 of each for the entire place. The $2 charge to wash and $2 to dry are pretty much on par if not just a little bit high but for the convenience factor, I don't mind a few extra quarters.
Having said that, Management must take its reviews to heart because starting on Jan15th, they initiated their "grab & go" breakfast and now display available "amenities" such as razor, shampoo, etc available in small basket at front desk. Nothing elaborate.. just some instant oatmeal, coffee, fruit, hot chocolate and limited selection of muffins and granola type bars, etc.. Nothing elaborate but just as it states, a little something to grab to take with you as you set out for your day. Staff is always nice. My major complaint about this hotel is the fact that unless you are a long term "resident" basically, you can forget getting a room on the first floor. With the amount of items we had as we were between homes, having to make 15 trips back and forth was extremely difficult as my husband has health issues making it more difficult. As a side note as well, we do go thru a 3rd party discounter (i.e. hotwire, priceline, etc) and know we are basically at the mercy of the hotel and if it was TRULY a make or break deal, you might want to go thru them directly as I feel they would probably be a bit more accommodating to someone paying closer to rack rate. When bidding or blind purchasing a room thru an outside discounter, you do so knowing that you are almost never guaranteed any specific room type or bed selection.
We initially booked our stay for 2 1/2 weeks. Our home still wasn't ready so instead of just calling down and making normal arrangements with the front desk, we did the whole "bid" thing again hoping and almost taking for granted that picking the usual star rating/location combo it would come up to this hotel again. What we didn't know is there were numerous "events" going on in town and the hotel was completely booked forcing us to have to move. (As we checked out, another gentleman that had obviously been there for some time was trying to extend for another week and subsequently had to relocate as well)
I only mention this because we moved to another subsidiary hotel of this chain within about 2 miles of this hotel. Let me tell you.... the room size difference is amazing! The Extended Stay I would venture to say was at least 1 1/2 if not twice the side of the new hotels rooms. ESA has the pull out sofa/sitting area and dishwasher which were not at the second hotel.
All in all, I was extremely satisfied with my stay and noted the changes they are making to improve themselves. To others they may seem trite or trivial but to me it shows that they really do listen to their guests suggestions and are striving to keep it not only competitive but beyond that to actually exceed what you might expect from a hotel in that category. Improvements that are actually FOR the guests and not just cosmetics to the hotel.
I want to make clear that I am NOT an employee or affiliated with this hotel in any way shape or form (if in doubt just click my profile to see other various reviews) I just believe in putting out there my particular experience so that others can hopefully get a better grasp on how this hotel may or may not suit their needs. All to often everyone is quick to write a scathing review listing all the negative take for granted the actual "service" they do provide, albeit mediocre, on par or above expectations. I have also found that many times it is not the hotel's fault their dissatisfaction but the exceeding expectations of the person actually involved. Expecting a Presidential Suite on the beach of a 5 star hotel for $25 and then claiming it to be the hotel's fault that they didn't measure up to YOUR expectations, doesn't mean that there was anything wrong with the hotel but perhaps just the hotel reviewer!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)