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| - Marty, the sales guy, was good, followed up and returned my calls quickly.
They did not charge extra for moving a piano, or for using shrink wrap, which put them over and above other moving companies I called.
Marty recommended getting 120 pads from the truck rental company, and now I know why: if it isn't boxed or wrapped, it will end up damaged somehow. I did not get 120 pads because 1) the truck rental person I spoke with did not agree that I needed that many and 2) it costs quite a bit which I had to pay up front. It wasn't like I could just take as many as I thought I'd need and return the ones I didn't use for no charge. No, my card would have been charged and then refunded later, but who wants that hassle? So, you should probably pony up for all those pads if you decide to use this company.
The movers weren't bad guys, but, I think they were in a hurry and a little careless. Our refrigerator, dining table chairs, my hope chest, and TV were all damaged either with scratches or, in the case of my hope chest and TV, broken parts.
We had 3 movers and the last 2 of the 4 hours they were at our house, the third guy was mostly standing around. But, kudos to Move For Less, when we told them that was the case, they charged us the 2-man rate for 2 hours instead of the 3-man rate. Additionally, we knew the TV was broken before they left, and broken by their guys. The guys called the main office to tell them, and the management offered to give us another TV. While that was a nice gesture, we were leaving the state the next morning, and it was 7pm. We did not have time to go and pick up a TV. We would have just preferred a price reduction.
So, all in all, they were okay. I thought their pricing was fair and competitive. I thought the charge for the 2-man rate was a good solution. But, I am pretty sad that our things ended up damaged in small ways. And, I think the packing of the truck could have been done better so as to prevent those small damages.
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