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| - Poor customer service! I've only had to deal with LabCorp a handful of times, a couple different locations, and it is the same every time. At both locations the employees seemed less than friendly, unhappy, and unprofessional. My first encounter was the location on Bell. Just simply there to drop off a sample for my elderly mother and the gal behind the desk was so rude, giving me the third degree about the sample. I was so shocked and caught off guard. She was soooo unprofessional. Next, I just made a call today to the same LabCorp location to just SIMPLY check and see if they received the faxed lab order for my daughter's blood work. Don't bother trying to call them directly. You will get a recording that says a customer service rep with be with you shortly, however, that is a lie. The call eventually disconnects after listening to a click and a tone sound. I thought it was a fluke so I called again FOUR more times, and the calls were disconnected. I then called the main customer service number 888-522-2677. The rep was less than friendly, must be a trend with this company. She then transferred me to another number, and that rep told me that the LabCorp lab locations do not take phone calls. Then why in the world do they have a phone number listed to call them directly and a recording that says a rep will be with you soon?!! Aggravating! I asked the rep if SHE could call the location directly and ask them if they received my daughter's faxed lab requisition, and she said she could not and the lab only draws blood all day and will not answer calls even from them. WHAT?? That made no sense. I told her I would drive by the facility and walk in and ask them if they received the faxed requisition, and she said nothing. Ugh! I don't want to wake up my handicapped daughter up early in the morning to go get lab work done if the lab requisition is not even there and be turned away, so I would rather go in person the day before while she is in school to make sure they have the requisition. Unfortunately, my daughter's insurance only allows us to go to LabCorp. I cringe at the thought, and then wonder if they are so unprofessional...how accurate are the lab results??? Also at the other LabCorp location I took my daughter to at a different location off of Union Hills and 67th avenue (which is no longer there), the lab employees also seemed rather unhappy and unfriendly. So, I am seeing a pattern here with LabCorp in general, from interacting with the Bell location, the main customer service center, and the Union Hills location.....Not good customer service, and this makes me question what else could be going on, especially when it comes to the accuracy of lab results. The ONLY good thing about LabCorp is you can make apopintments on-line.
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