This is a great store. The staff is helpful and informative. We ALL know that reps are doing their job as best as they can. If you have to wait a little longer it's usually because the reps are doing their jobs thoroughly and correctly.
This is an AT&T store. Make an appointment if you don't want to wait.
If you choose to simply walk in, expect a bit of a wait.
You ARE not better than those who work at the store. If you want to be treated kindly, do the same.
I've been coming to this particular store for many years. It really doesn't get much better than this store! It's clean and they always have items in stock.
It's a good location as well.
My only recommendation for the store: Get a water cooler. If I'm waiting 10-15 minutes and didn't bring water, it can make the wait worse. It would be pretty sweet.
Remember, People: NOBODY IS PERFECT. BE PATIENT. :-)