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| - I have a huge crush on Phoenix Sky Harbor!
I was in security line last week. Note the fact that I said "line" because there is usually none when I come here. There were only 2 security checkpoint stations open. I don't know, maybe 2 people called in sick because these things happen, right?
The only issue I had with this line was having to listen to this Alex P. Keaton wannabe complain about the line. You know the type- bright little bushy eyed college student, dressed in his suit, acting like know it all who somehow find a way to share with some poor travelers-his major, his goals, and his opinion on how the airport could improve this line process.
Anyways, as I am sure many will agree there are some airports in this country that border on total anarchy at all times..... So, yeah there was a line in terminal 4, but it was orderly, efficient, and moved fast.
The airport offers booties and zip locks. Security smiles at me, asks me how my day is going all while maintaining order at the checkpoint.
Arriving at Sky Harbor and need to catch a cab-no problem, its easy and you leave with a comment card. Guess what? I had a bad cab experience, I filled out that comment card and mailed it off fully expecting it to go into a black hole. Nope, I got an apology letter in the mail the next week. It didn't stop there! I got a follow up phone call to further investigate my complaint! Can you believe it- an airport that solicits feedback, and has a system in place to address issues that are brought to their attention?
To give those who dislike Sky Harbor the benefit of the doubt I will say that maybe the terminal I use functions better than the rest, or maybe my love for this airport is based off the fact that I am from RI where the checkpoint security system is nothing more than a inconvenient joke. However, thus far I have to agree its the friendliest airport I have been to in the US.
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