| rev:text
| - While Total Wine's selection is absolutely unquestionably phenomenal, from wine to beer to liquor, I find it difficult to locate specific bottles of wine. For all you wine snobs out there who spent a semester abroad in France and are turning your noses up at me, I'll remind you that most of us who like wine aren't connoisseurs, and our average wine intelligence is what should be catered to. Now that I got that off my chest, let me comment on the service. At best, it is inconsistent. I'm in there a lot (A LOT!), and it's normal for me to walk in past three managers doing whoknowswhat without eye contact or a greeting. Then I walk alllll the way to the very back of the store to grab that choice little 6-pack I've been thinking about, passing two more employees, and not a word! Am I intruding?!? Should I come back at a better time? Perhaps when the economy isn't doing well and they really need my hard-earned discretionary income? Wait...they do need it. Anyway, then I am ambushed with a surprise hello as I turn the corner and end up dropping whatever was in my hands. I will say their prices overall are hard to beat and that is certainly why I tolerate their service. I have noticed a lot of price increases on things I buy regularly, like the Blue Moon 22oz bottle, which went from $1.89 when the store opened to $3.78! I simply don't buy it anymore. I know businesses are doing what they can to stay alive, but man, that's brutal. If I could do half-star ratings I'd give Total Wine a 3.5, but until their service improves across the board, they're just another warehouse liquor store with a great selection.
|