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| - Disappointing. A birthday lunch for four. First time here.
Monday, 11:40 first diners arriving. Ladies bathroom, trash full, empty seat liner container. That was a hint of rest to come.
The good: food was tasty and good. Server was very nice. Patio pretty.
The bad. None of the food was hot. Soup, monte cristo sandwich, and sweet potato fries. Just warm. Took a long time coming.
Most troubling. The manager wandering around asking patrons how things were. We politely said food was not served hot, but tasty. He said something like, Oh, I wonder how that happened. Hmmmm. Then he left.
Not once did he say, I'm sorry. Or, I'll talk to the kitchen or server, or I'll see if I can identify the problem. I have worked most my life in the service industry. The very first thing I learned was to say, I'm sorry. Let me take care of that, or what can I do for you, or thank you for bringing this to my attention so I can get to the cause of the problem.
The restaurant is huge. If they don't do a better job and treat people like they care if they had a good experience, I don't see them succeeding. I loved their menu and location and will be back by myself for another try. I truly hope things change.
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