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  • We like the food. A lot. It's a shame that they haven't been able to get the service right. We have been to the new Matthews location of Queen City Q at least 5 times since they opened and also placed a couple to-go orders. We have tried to be patient as they worked through the new restaurant growing pains, but unfortunately, the service has been seriously lacking - every time. From a waitress brining us the check while I was still eating my entree, to a waiter calling my husband "chief" multiple times during our meal, to the food taking 30+ minutes and the sides coming out wrong 3 times for one dinner, or forgetting to add any sauces and condiments to our to-go order, and so on. Despite all that, we attempted to go again tonight, hopeful that the service had improved. Did I mention that we really like the food? When we arrived at 7:10 tonight (Saturday night), there were quite a few open tables and some tables waiting to be bussed - but we were told there was a 20-25 minute wait. Since there were so many open tables, we asked the hostess why there was a wait. We were told that that the servers were overwhelmed and they couldn't seat any more tables. Given our history with poor service, we didn't want to take the chance on another frustrating (but yummy) dining experience, so we left to eat elsewhere. So disappointing.
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