Waiting 16 minutes for fast food is a little excessive. No apology from the "tray bringer outer" person. A simple "thanks for being patient" or "sorry about the wait" goes a long way. You know it's bad when number 28 is done eating and gone by the time 30 (me) is called. The dude also can't seem to get an order right, cause he forgot my chicken soft taco and messed up a couple orders after mine. Plus, what's up with the remake of the Big Fat Crispy Chicken Taco? It's half the size of the original, and I'm pretty sure it costs more. Lame if you ask me.