I made an appointment over the phone to have a trailer hitch installed that would accomodate my bike rack. I measured my bike rack and found it to be 2". The customer service person (apparently from a call center) on the phone said that this particular hitch needed to be ordered and that she would do that. Once I got to the store for my appointment, I made sure to show the owner (working at the counter) the picture of my bike rack to include me holding a tape measure that showed the exact size of my bike rack's post. As I was waiting for my install to be completed, the service tech asked for me to come look at my car so that he could explain something to me. As he was explaining that he may have to cut away some of the underbody plastic to accommodate my hitch I noticed that he installed the wrong size hitch. How does this happen when I have tried to ensure the proper size?! Somebody (or two) is not listening. I asked them to remove the hitch and they said they would have to order the one I needed because they didn't have it in stock. That was my experience. I am now looking for a new installer. Good customer service is not that difficult to achieve if you listen to your customers and work with them to make sure the proper equipment is being installed.