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  • After going to platinum nails once a month or more for the last 9 months straight i actually had a bad experience this last time. I asked to see different shapes of nails and chose something different than i usually get. He said it was coffin shape but my nails look hardly any different than my usual square. I got medium length dip nails with 2 colors. They always charge me 45 dollars which is already more than any other salon in the area but they've always done a great job so i looked past the 10-15 dollars more. He was struggling with a few nails this time which i believe is because he had a customer waiting and was trying to rush. There were many small mistakes on about 4 nails and the underside looked horrible on all. White marks from cutting and filing ans chunks etc. The kicker was when i went to pay he charged me 55 dollars ummmm why i asked? He said because the shape i got is more especially because they arent long like their supposed to be? Why didnt he say that when i was choosing the shape? Or when he was cutting them down? I was really mad about being charged 10 dollars extra ON TOP of having all the mistakes on my nails. I most likely will not be returning to platinum nails. I guess my hunt for a good salon is still on sadly. If you want regular square shaped dip nails for 45 dollars they do a good job on those. Thats why i gave 3 stars. Charging a regular customer more without telling them before hand is rediculous. Especially when you know you made mistakes on them! Their biggest problem is that they are too busy and only have a few nail techs. Tony especially is way over booked and ive even called to make an appt a day or 2 beforehand and they cant get me in. You cant rush through a customers nails just to get to the next. Thats what causes mistakes and bad nails. Hiring more help would be smart.
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