Tide Dry Cleaners is awesome on paper. All of their amenities are super cool and almost make Dry Cleaning fun. I have been a customer of this Dry Cleaner for as long as they have been open, and they used to be great.
More recently they have been been making me pretty upset and I had my final straw with them pretty recently. They have probably ruined two shirts due to not following proper care instructions that are written on the tags of the garment. The final straw that I had with them was one day I was picking up my clothes through their automated system outside and everything went as normal until I got to my house. When I got to my house I started hanging up all my clothes and then I noticed that some of these didn't look familiar. Well, that would because my order got mixed up with other peoples clothes. I immediately took time out of my day to go back. I gave them the clothes that weren't mine and then asked for the shirt that I was missing. Her eyes lit up like I had just asked for a million bucks. She then told me that I had to wait for a manager. I hung out for about 30 min waiting for this guy to "finish his deliveries". When he finally showed up he acted as if I had no idea what I was talking about and like its impossible to make a mistake. He asked me what it looked like and told me that he would look around for the shirt and call me in a week.
Well, he never called me. I had moved to Tempe during this time so I had not had any time to go back and track down my missing shirt. One day about three months later I found my self back in the area. I walked in and look at that there he was, I asked him if he remembered me and reminded him that he never called me as he said he would. All of the sudden he remembered me and started making up excuses too why he hadn't called me. He apologized and told me I could buy that shirt again online on the spot ($85 shirt) with his company card, or he would give me $100 account credit. I took the credit.
I plan on going back only enough to redeem my credit and thats that. It's not worth the headache of going to this place. I would stay away.
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