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  • I went this morning and attempted to order the Big Breakfast. When I arrived my server greeted me and said I could sit anywhere. All the tables were full so I asked if there was actually a table available. I got attitude and told to seat myself. I was not pleased and chose to sit at the only available table in the restaurant by the patio doors. I ordered the big breakfast, with my server seeming a little stressed out. There was still minor attitude but you could see something was annoying her and that showed through during this experience. After ordering, my server came back and told me I have to swap out the pancakes as they did not have pancake mix ready. While not directly saying it, her attitude was that of take it or leave it. She claimed I could have french toast instead. I appreciated the suggestion and ordered it given I was not in the mood to dick around. I wanted pancakes not f*****g french toast. If I wanted french toast I would have asked for it to begin with. At this point I was so annoyed that yet again, frans seemed to disappoint. I nearly said f**k it and walked out of the restaurant. I simply had enough. I got my food, ate only part of it and paid the bill. I did not care about the change, I just wanted out of there. I only stayed to be polite, not because I wanted to. I will never go back here, Frans consistently disappoints me. I have been going there for years but I will never go back again. This is just stupid, I keep get second rate service and never treated like a respected customer. I will not be recommending Frans and I will gladly await the day the chain closes its doors for good!
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