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  • First I want to start by saying that I actually like the food at SkinnyFATS, this is more about the service. This was not the first time I've had an issue with a to go order at this location. If you're eating there, you should be fine. Had a 15 minute drive home and called to place an order for pickup. Clarissa answered the phone and asked to place me on hold for a minute. Pretty standard so far. As I continue to drive, I think to myself "geez I've been on hold for a long time." Before you know it I've arrived at SkinnyFATS and they still have not come back on the phone. I check my phone and I see it's already been over a 15 minute phone call. Wonderful! As I drive past the front door, I see that the store is pretty busy, but not a single soul in line! That's pretty infuriating to put it mildly. I consider going inside while still on hold, and getting in line to place an order and tell them "seems it was faster to drive 15 min here and order in person instead of calling in an order!" Ultimately, I decide to just leave as I wouldn't even enjoy my meal from here today. As I pull out of the plaza and I'm about to hang up, Clarissa comes back on the phone "thank you for holding, can I get your name for the order?" I say "no thanks! That was pretty long hold. I just drove by your store and there wasn't a single person in line! So that's pretty upsetting." To which she replies "there must have been some mix up in the order of the phone calls." Seems more likely I was forgotten about on hold, cuz how many phone calls were "mixed up" ahead of me for 15 minutes??? I end up hanging up and drive home hungry and upset. Not sure if I'm ever going back to this SkinnyFATS.
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