I went in looking for a few pairs of socks and ordered 3 custom shirts from them. The sales staff was very professional and curteous. The tailor expertly measured me and I should have the shirts in about 5-6 weeks. The cost was around $88 per shirt.
Okay update. The shirts came in and they were BIG. WTF? So the sales guy was absolutely horrified. I asked him," Did you just take two down from your rack and put these tags on here? Because that is what this looks like. I mean what was the point with all of the measurments if you were just going to give me something like this?"
The look of abject horror on his face said it all. He could not figure out what happened and offered me a solution. So they were going to re-cut two and luckily one was still at the factory and hadn't been cut yet. I gave them a custom shirt that I was wearing and they measured that for reference. They should have been mortified.
I waited about 3 more weeks and then picked them up but they were still wrong.
I washed them and the collars kept flopping over and the yoke was too big. So I brought them back and told them that although I had been with them for years, as my clothier they were fired!
They ought to be embarrased!
The flagship store on Madison Ave in New York has a computer that takes all of your measurements in a few seconds. I could have saved a lot of time if I had known that and gone there when I was in New York City a few weeks back. They ought to send that device down here to Charlotte and let the computer measure people because there is a serious diconnect between what they take and what gets made.
I filled out the customer service form the same day and have still not heard back from them.
Crickets!
ddc