My wife and I have been Shane Co customers since we bought our wedding rings there 15 years ago. The service has always been top notch, the staff has been there to help us over the years from jewelry repair, cleanings, even an insurance replacement for a lost ring. Last night on a whim my wife and I went down to look at upgrading her rings. The staff was very pleasant and helpful as she tried on dozens of rings. When she finally found the perfect set it was fun to see her get all giddy as she looked at them sparkle on her finger. Shane Co's generous upgrade/trade-in policy made the experience even better. I have to give special mention to the manager Chris who truly went above and beyond to make sure we were taken care of and left happy. Shane Co once again has earned my loyalty.