If I could give this a negative star I would give it negative to infinity!!!!
The employees are very rude and unprofessional and not knowledgeable. All I ordered was a large unsweetened tea. Not only did they get it wrong, it took them sixteen minutes to get it to me. When I got it, it was an iced coffee... Simple mistake, so you would think. However the team member did not know what unsweetened tea was and had to ask the manager, the manager ended up getting the tea.
I saw a guest pick up a to go order, opened it up ate a couple of fries, realized it wasn't his food and set it back on the counter. When I brought it to the team members attention they said it would be OK. When I told the correct guest that someone had eaten some fries out of their bag, she let the team member know that she wanted untampered food and the team member argued with her saying this was her order.
This is not only disgusting, but it is sad that we have as a society learn to except this type of behavior and service.