Typically I enjoy coming in for a burger with my family. Today was a bit different due to my husband ordering a buffalo chicken sandwich. It came out a bit rubbery and after 3 bites, he just couldn't eat anymore. I walked up to the manager and apologized for asking for a new meal but he just couldn't eat the rest. With hesitation she said, yeah I guess. When we went to pick up the replacement burger, she pushed it toward my husband and turned around to walk away. No sorry, no enjoy your burger, nothing! She made us feel like we did something wrong. Argh! What a negative customer experience.