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| - I do not recommend this location to parents seeking childcare for infants (7+ months). Firstly, I'd like to say that the front desk lady (Michelle) is rude. You can tell her attitude hides behind a fake smile. - which I don't understand as someone who REPRESENTS this center, the first thing should not be a rude-uptight lady with first time guests. I had my daughter here for only 1 week with paying tuition for 2 in advance. I would frequently watch her through there daycare camera that's provided in her room she was in. I would always notice the ratio between infants were out numbered by the 'teachers'. Isn't the ratio 1:4? I did not evidence a lot of the 'teachers' paying attention to the infants as far as safety. The teacher that would be in the room would always be busy with changing diapers. In my opinion this is not satisfying at all. The infants that are in that room did not all know how to walk/crawl neither are they able to know that they would be stepping on another being. Which concerns me since my daughter was one of the few that knew crawl, the kids that would walk aren't able to realize they are walking on other babies (which is completely understandable) but that does not mean that they should be unsupervised because the ratio of the infants to teachers is below average and especially when the teacher is alone and can only do so much while changing diapers.
Also, the teachers here are very short-tempered and you can see it once you drop off your infant in the mornings. Nobody likes to leave there kids with such an atmosphere of stress, temper, etc. However, there was a nice young lady who did an amazing job with my daughter and has a soft soul with patience for sitting within this particular age group but she had told me that she would be leaving within the month.
The reason I had decided to take my daughter out of this child care is because she had gotten sick after I had picked her up (not a problem with that). My problem was that now it has been 2 weeks since, the day I had called to ask for my refund for the week that my daughter has not went, I had explained that I will not continue going there for childcare because of the fact that my daughter had gotten really sick and I don't like the child care treatment. The front desk lady had responded with: "Well it was her first time at the center so she was going to get sick."
I'll just leave it at that.
Ultimately, this center waives your registration fee and has no annual fee like most childcare centers. The rates are about average for full-time. Hence, there customer service and friendliness of staff.. you get what you pay for and this was definitely not something I'd want for my child while I'm away.
I would recommend the Children's learning center located on Robindale, I have met with the infant teacher there and immediately liked her from the beginning. She was a genuine lady that loves her job - taking care of infants. The only reason I had not went to this center is because of the pricing and fee's. Although, I do believe that it is worth it all. Good luck and I'm hoping this review has been helpful for a few.
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