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| - I do NOT recommend this hotel. We were so excited to find this place and book it for my daughters out of town wedding guests, her bridal party and the bride and grooms parents...it was close to the venue at the Country Club at DC Ranch. It seemed smaller and more intimate than some of the larger hotels. It turned out to be a disaster. A block of rooms had been booked 6+ months in advance - although we never had the same Sales Director to speak to. The day we were to check in, the rooms were not ready even though they knew the rehearsal was to start at 4:30. I informed them that I was the mother of the bride and really needed my room. They assured me they would get me checked in shortly and call me. By 4 o'clock they still hadn't called, so I went to the front desk and pleaded to get into a room because I had to change and get to the venue. Needless to say, I could not catch the shuttle on time and had to drive myself.
I had to get fresh towels from the maid service myself. This was a weekend in high season for hotels - and this hotel was definitely not capable of providing adequate customer service. They had two shuttle buses, but on Saturday they only had one driver. The women in the bridal party went to a local establishment to get our hair done. The driver dropped us off and we told him we would call him shortly to get us back to the hotel and then to the venue. When we were almost done, we called for the shuttle - and we then called several more times. We waited well over an hour. Once we finally got back to the hotel, we literally ran to our rooms to get our clothes (bridal gown, etc), but the shuttle had taken off. My daughter, her attendants, mother-in-law, and I had to cram into her father-in-laws truck to take us. It was a horrible way to start the wedding festivities. The wedding activities were ending at 11pm which had been known for months - that night we found out the shuttle service was stopping at 10pm. Another disaster.
The bar situation was also undesirable! They literally and rudely kicked people out of the bar at 11 when there was a full house. I had a long time family friend attending and staying at Zona-she and her family runs hotels and restaurants in the Northwest. She absolutely was stunned as she watched this happen. This was a weekend, not even a week day evening. Unbelievable.
I have to say that I will definitely advise people to find Scottsdale properties that can provide and are prepared to fulfill obligations to their customers with hospitality and service - NOT the Zona Hotel and Suites.
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