I have been bringing my pets here since the mid-90's. my first cat, Snowball, hated this place so much so that the vet wrote a 'warning' on his chart that he was highly aggressive (or something along those lines) because any place we took him to after that treated him pretty badly. Our second cat ( a Siamese) was brought here for a short period of time until we switched to another clinic so that Snowball could receive better care.
Fast forward to 2012 -- we brought our Siamese back here because we wanted to try a holistic approach to treating her chronic kidney failure. She was treated by one of the best vets I have ever met, Dr. Anya Yuschenko. However, after a few months we returned for a regular check-up and found out that Dr. Anya had left so we were passed along to Dr. Kneebone. All she cared about discussing was how our cat needed to have her teeth cleaned. Our cat is 16-years old with chronic kidney disease so the chance of her not surviving the anaesthesia is fairly high. Furthermore, after reviewing her blood work at home later I noticed that a few important blood tests (for a cat dealing with chronic kidney disease) was missing, or just not ordered.
Most recently we had an emergency situation (there was blood in our cats vomit and fecal matter) so naturally, I call our vet, 1.5 hours prior to their closing time. Our cat was refused an appointment despite her current condition and when we stopped by the clinic to pick up her medical record so we could take her to another clinic, there were no clients waiting to be seen. Do not take a really sick pet here because they will not show any interest in caring for them.